Frequently asked questions

Need some help? Take a look at our FAQs below.
HOW DO I MAKE AN ORDER ON THE ZING FLOWERS WEBSITE?
Simply choose the product you'd like to buy, add the recipient’s delivery details, and click send. This will then take you through the checkout process. You can click the 'Continue Shopping' button on the top-right hand side of the page, or progress through the following steps to purchase your cart items.
CAN I MAKE AN ORDER BY CALLING OR EMAILING?
If you'd prefer, you are able to order your flowers by telephone

  • UK: 0800 5420 823 (free)
  • International: +44 020 8001 1889 (standard rates apply)
    • Please do not send your payment details by email. Emails can be intercepted as they are not encrypted.

    For any customer support queries, you can contact customer@zingflowers.com. We try to respond to your emails the day we receive them, but sometimes this isn’t possible, particularly during busy periods like Mother’s Day. Please note that our hours for customer services are:
    Telephone
  • Weekdays: 8am to 8pm
  • Weekends: 9am to 5pm
    • Online chat
  • Weekdays: 8am to 9pm
  • Weekends: 9am to 5pm
    • IF I'M OUTSIDE OF THE UK, CAN I SEND SOMEONE FLOWERS WHO IS IN THE UK?
    Yes. You'll just need either a credit card or PayPal account. Most credit cards will be acceptable and we allow purchases through PayPal.
    DO YOU ACCEPT CASH OR CHEQUE PAYMENTS?
    Yes. You'll just need either a credit card or PayPal account. Most credit cards will be acceptable and we allow purchases through PayPal.
    AM I ABLE TO SEND FLOWERS ANONYMOUSLY?
    Yes. For Data Protection purposes, all of the sender's details are kept anonymous. If you've selected to enclose a card message, you can choose to include your name here to let the recipient know you've sent them flowers.

    Important to note: If you don't put your name in the message card field, we will not tell the recipient who the item is from.
    HOW DO I TRACK MY ZING FLOWERS ORDER?
    You can track your order anytime by clicking the order link on the top-right of your order confirmation email. Alternatively, you can speak to a member of our customer services team:

    UK: 0800 5420 823 (Free)
    International: +44 020 8001 1889 (Standard call rates apply).

    Customer Experience opening Hours
    Mon-Fri
    Phone 9am to 8pm
    Chat 9am to 9pm
     
    Sat-Sun
    Phone 9am to 5pm
    Chat 9am to 5pm
    We may answer calls outside of these times, but we cannot guarantee it. Please note that we’ll send you an email once we’ve got confirmation that your order has been delivered. If you entered your mobile number during purchase, we’ll also send you a (free) text message with this information.
    WHERE DOES ZING FLOWERS DELIVER?
    We deliver throughout the UK mainland area. For more information, please visit the flower delivery page.
    WHAT ARE YOUR SHIPPING & DELIVERY POLICIES?
    We offer 100% satisfaction guarantee. If you do have any queries or issues with your order, please contact our customer service team and we will replace or refund your order. Please visit our flower delivery information page for more information.
    DO YOU OFFER SAME DAY DELIVERY?
    We cannot offer same day delivery, but we do offer next day delivery when you order before 9pm.
    IS IT POSSIBLE TO GUARANTEE DELIVERY ON A CERTAIN DATE?
    We do offer next day delivery, and delivery date selection, and on the majority of occasions your order will be delivered on the selected date. However, we cannot 100% guarantee delivery due to circumstances on the day such as road/travel delays, finding a safe place if recipient isn't in or other factors beyond our control.
    DOES ZING FLOWERS DELIVER ON A SUNDAY?
    Yes! We absolutely do deliver on Sundays.
    CAN I SEND FLOWERS TO A BUSINESS ADDRESS OR HOSPITAL?
    Yes. Please ensure that you give full, clear, and accurate details about the recipient and the address.

    For hospital deliveries, we’d need full details including; name, ward number and the hospital's address. We’d also recommend getting in touch with the hospital before you order, to make sure that they allow flower and gift deliveries.

    Similarly, for business addresses, make sure you include as many delivery details as you can, to ensure it reaches the recipient.
    WHAT TIME DO ORDERS ARRIVE?
    Our standard delivery times are between 8am and 7pm. You will receive a 1-hour expected delivery window from our courier partner on the morning of delivery.
    WHAT HAPPENS IF THE RECIPIENT IS NOT HOME WHEN THE FLOWERS ARE DELIVERED?
    If no one is available on the property to collect the delivery, our drivers will try to place the flowers somewhere securely on the property. Otherwise, they will try to leave it with a neighbour.

    Whichever option, the courier will leave a card to let the recipient know where the delivery has been left. If we are not able to find a secure place on the property and there are no neighbours around, we may give the recipient a call (if you have provided us with a contact number) – or we'll try call you for your advice.

    If we're unsuccessful with any of the above, we'll bring the order back to Zing Flowers and the get in contact with you to arrange a new delivery time.
    DO ALL ZING FLOWERS INCLUDE A VASE?
    Some of our arrangements come with a vase, which is included in the price. Check the product description and bouquet name to confirm. Alternatively, you can add a vase on the gifts page or in the checkout process.
    HOW ARE ZING FLOWERS PACKAGED?
    For local deliveries, our arrangements are beautifully gift-wrapped in full recyclable packaging. Most of our products are hand-tied bouquets and come with a moisture wrap attached to the bottom of the bouquet. For deliveries further afield delivery is carried out by our trusted distribution partner. In this case, the flowers are once again wrapped beautifully and are then put in a large gift box which will protect them in transit.
    WHY ARE ZING'S FLOWERS FRESHER AND BETTER VALUE?
    Here at Zing Flowers, we purchase our flowers directly from the flower auctions in Holland and buy in reasonable volume, so we are able to get better prices on behalf of our customers.

    Our blooms only spend a short period of time in our fridge before being delivered as we buy every day rather than once a week like the vast majority of florists. You’re not only getting better value flowers with Zing, but the flowers will have spent far less time travelling - ensuring you receive only the best quality flowers!
    IS THE ZING FLOWERS SITE SECURE?
    Absolutely, our site is secure. Our checkout is powered by PayPal, which is part of the eBay Inc family of companies. PayPal is the leading online payment engine and PayPal has more experience of online payments that any other company. Our site is accredited as secure by Geotrust.
    STILL STUCK?
    Still stuck? Contact our bloomin’ lovely customer services team on 0800 5420 823 - Int: +44 20 8001 1889, or email us at customer@zingflowers.com